CAUSES & FIX: Ring Doorbell Solar Panel not Charging

If your Ring Doorbell’s solar panel isn’t charging, don’t worry! There are several steps you can take to troubleshoot and hopefully resolve the issue. Let’s dive into some common reasons for charging issues and how to fix them.

Direct Answer to Your Charging Dilemma

Firstly, it’s important to note that Ring solar chargers or panels won’t start charging the doorbell battery until its charge drops below 90%. So if your battery is above this level, you might not see immediate charging action. This design helps prolong the battery’s life but can seem like the panel isn’t working when it’s actually just waiting for the battery level to drop​​.

Troubleshooting Steps

  1. Ensure Direct Sunlight: Your solar panel needs direct, unobstructed sunlight to function effectively. If it’s in a shaded area or blocked by objects like trees or buildings, it won’t receive enough sunlight to charge properly​​.
  2. Check for Compatibility: Not all Ring devices are compatible with every solar panel model. It’s crucial to ensure your solar panel is designed to work with your specific Ring doorbell model. You can find compatibility charts on Ring’s website or check the product manual that came with your device​​​​.
  3. Inspect and Clean the Solar Panel: Over time, your solar panel may accumulate dirt or sustain damage, affecting its performance. Regularly clean the panel with a soft, dry cloth and inspect it for any visible damage. If you find damage, you may need to replace the panel​​.
  4. Check and Replace Damaged Wires: Inspect the wires connecting the solar panel to the Ring device for any signs of damage, wear, or corrosion. Damaged wires can prevent proper charging and may need replacement​​.
  5. Reboot Your Device: Sometimes, a simple reboot can resolve connection issues between your Ring device and the solar panel. Unplug the device from the panel, remove the battery pack, wait for about 30 seconds, then reinsert the battery and reconnect the device. This process can help reset the connection​​.

When to Contact Support

If you’ve tried all the above steps and your solar panel still isn’t charging your Ring doorbell, it may be time to reach out to Ring support for further assistance. They can offer additional troubleshooting steps or help you determine if a replacement part is needed​​.

Preventive Measures

To prevent future charging issues:

  • Ensure the solar panel is always placed in a location with ample sunlight.
  • Regularly clean the panel and check for any obstructions.
  • Keep your Ring device’s firmware updated.
  • Regularly inspect and maintain the wiring and connections​​.

By following these steps, you should be able to troubleshoot and resolve most issues with your Ring doorbell solar panel not charging. If problems persist, don’t hesitate to contact Ring support for further assistance.

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